Call Center Solutions (CC)

Overview
Many companies face the growing challenge of managing interactions with their customers - interactions which take place at various times, various points of entry using various media – voice, fax, sms, email, web etc. Our mission is to help enterprises do more, grow more and be more by utilizing the most of their PBX and CTI investment and creating new ways of working.

Pamet is focused on CTI implementations, and this results in a high quality of service and the ability to deliver repeatable success based on past experience with similar engagements.

Pamet can leverage deep business and technical expertise in the Call Center industry, as well as strategically developed and fine-tuned Software Development resources to answer any challenge in your Contact Center Management Solution implementation.

Our Client's Business Challenges
Profitable, long-term customer relationships by capturing interaction histories, by personalizing every interaction and providing needed information fast and accurate.
Increase revenue by optimizing communication with customer, by extending cross and up selling techniques, etc.
Enhance management to react to changes in the marketplace fast and efficient.

Our Solutions
Consulting related to CTI solutions.
Installation, Configuration and Integrations of CTI solutions.
Application development around CTI (Localization to Serbian language and customization of Agent Desktop Applications, Integration with Company Information System, Developing VoiceXML applications, Develop custom reporting solutions etc.).

By providing services in these three areas, Pamet ensure to deliver an integrated, flexible and scalable Contact Center Management Solution that is in line with the Universal Queue paradigm.

As a Genesys Interacts partner, we have access to all of the latest Product Documentation and materials, Genesys Technical Support and Engineering. Our consultants regularly undergo training through Genesys University.

To learn more about Pamet's Call Center solutions solutions check out these case studies: